Privacy and Legal

PRIVACY POLICY How Signature Realty collects, uses, protects and discloses personal information Entity: Signature Realty Pty Ltd (ABN 58 099 280 565) Licence: Queensland Real Estate Licence 2507133 Website: https://www.signaturerealty.com.au Effective date: 30 August 2026 • About this Privacy Policy This Privacy Policy explains how Signature Realty Pty Ltd, trading as Signature Realty (Signature Realty, we, us or our), handles personal information in connection with our website and real estate agency services. We respect your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to us, and otherwise in accordance with this policy and other applicable laws. This policy applies to clients, property owners, sellers, buyers, landlords, tenants, prospective tenants, guarantors, occupants, contractors, website visitors and other people who deal with us. • What is personal information? Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in material form. Sensitive information is a more protected category and includes information such as health information, racial or ethnic origin, religious beliefs and criminal record. We only collect sensitive information where it is reasonably necessary for our functions and we have consent or another lawful basis. • Personal information we may collect Depending on how you deal with us, we may collect: • identity and contact details, such as your name, address, email address, telephone number, date of birth and signature; • proof-of-identity information, such as driver's licence or passport details, where reasonably required for a transaction, tenancy application, identity check or legal obligation; • property and transaction information, including ownership, listing, appraisal, offer, contract, leasing, inspection and property-management records; • rental application and tenancy information, including employment, income, rental history, references, household details, occupants, pets, emergency contacts, bond and payment records; • financial and payment information, including bank-account or billing details where needed to receive or make authorised payments, manage trust or client accounting, or administer an agreement; • communications with us, including enquiries, instructions, preferences, complaints, maintenance requests, incident information and records of telephone, email, SMS or in-person contact; • images, video, inspection attendance or access records where relevant to property marketing, inspections, keys, safety, security or condition reporting; • professional and service-provider information for contractors, suppliers, advisers and representatives; and • technical information generated when you use the website, such as IP address, browser and device information, cookies, pages viewed, referring website and approximate location derived from your connection. If a tenancy or property matter involves a child or other minor, we seek to collect only the limited information reasonably required and, where appropriate, deal with a parent, guardian or authorised adult. • How we collect personal information We usually collect personal information directly from you when you submit a website form, contact us, attend an inspection, request an appraisal, apply for a property, enter into an agreement, provide instructions or otherwise deal with us. We may also collect information from: • property owners, landlords, sellers, buyers, tenants, occupants, guarantors, referees, employers or authorised representatives; • property portals, tenancy application platforms, identity or verification services, publicly available records and government or industry sources; • contractors, tradespeople, body corporates, insurers, solicitors, conveyancers, valuers and other parties involved in a property or transaction; and • our website, analytics tools, email systems, property-management systems and other service providers. If you provide personal information about another person, you must have authority to do so and, where appropriate, make them aware of this policy. • Why we collect, use and disclose information We may collect, use and disclose personal information to: • respond to property, appraisal and service enquiries; • appraise, market, advertise, sell, lease and manage properties for our clients; • arrange inspections, process applications, assess suitability, check references and administer tenancies; • prepare, administer and enforce appointments, contracts, leases, notices, payments, trust or client accounting and other transaction records; • coordinate repairs, maintenance, access, safety, insurance, disputes, tribunal matters and property-management communications; • verify identity, protect against fraud, manage risk and keep our people, clients, occupants, properties and systems secure; • comply with legal, regulatory, professional, taxation, accounting and record-keeping obligations and respond to lawful requests; • operate, secure, troubleshoot and improve our website, systems and services; • handle complaints, disputes and legal claims; and • send relevant market updates or service information where permitted, subject to your communication preferences. • If you do not provide information You may deal with us anonymously or using a pseudonym where it is lawful and practicable. However, if you do not provide information we reasonably require, we may be unable to answer an enquiry, verify your identity, arrange access, process an application, enter into or administer an agreement, make or receive a payment, or provide the requested service. • Who we may disclose information to Where reasonably necessary for the purposes described above, we may disclose personal information to: • property owners, landlords, sellers, buyers, tenants, prospective tenants, guarantors, occupants and their authorised representatives; • referees, employers or verification providers in connection with an application, where authorised or otherwise permitted; • solicitors, conveyancers, accountants, valuers, building and pest inspectors, insurers, body corporates and other professional advisers; • contractors, tradespeople, photographers, sign or marketing suppliers and other service providers engaged for a property or agency function; • property portals, tenancy application or property-management platforms, communications providers, website hosts, cloud-storage providers, payment or accounting services and other technology suppliers; • utilities or connection services where you request or authorise the disclosure; • the Residential Tenancies Authority, Queensland Civil and Administrative Tribunal, regulators, courts, law-enforcement bodies, government agencies and other persons where required or authorised by law; and • a purchaser or successor if our business or assets are sold or reorganised, subject to appropriate confidentiality and legal requirements. Where permitted by law and relevant to a tenancy application, information may be checked against or disclosed to a tenancy database after required notices and procedures are followed. We do not sell personal information as a standalone data product. • Property marketing and inspections With the authority of the relevant client, we may publish property addresses, descriptions, photographs, video, floor plans, inspection times and other listing information on our website, property portals, social media and marketing channels. We seek to avoid publishing unnecessary personal information about owners, tenants or occupants. If a property is occupied, photography, access and inspection arrangements will be managed in accordance with the applicable agreement, instructions and legal requirements. People attending inspections may be asked for reasonable contact or identity details for security, follow-up and property-access purposes. • Overseas storage and disclosure Some website, email, cloud, analytics, property-management or other technology providers may store or process information using infrastructure located outside Australia. Signature Realty does not or make it accessible to support personnel overseas. Provider locations and sub-processors can change. Where the Australian Privacy Principles apply, we will take reasonable steps in relation to overseas disclosures as required by law. Where it is practicable to identify the countries in which overseas recipients are likely to be located, we will make that information available in this policy or on request. Contact us if you would like current information about relevant provider locations. • Website cookies and analytics The website may use cookies and similar technologies to remember preferences, maintain security, understand website use and improve performance. A cookie is a small data file stored by your browser. You can adjust your browser settings to block or delete cookies, although some website functions may not work as intended. Analytics or embedded services may collect technical information under their own privacy terms. The website may also contain links to third-party websites. We are not responsible for the privacy practices of websites we do not control. • Direct marketing and communication preferences We may send information about our listings, services or property market where you have consented or where another lawful basis permits. We keep service and transaction communications separate from marketing where reasonably practicable. You can opt out of marketing at any time by using the unsubscribe facility in the message or contacting us. We will action an electronic marketing unsubscribe request within five working days. Opting out of marketing does not prevent us from sending communications reasonably necessary to answer an active enquiry, administer an agreement or meet a legal obligation. • Security We take reasonable physical, administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, passwords, software updates, secure service providers, backups, staff procedures and secure disposal practices appropriate to the information and risk. No internet transmission or storage system can be guaranteed completely secure. Please contact us promptly if you believe information you provided to us has been compromised. • Data breaches We will assess and respond to suspected data breaches. Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law. • Retention and disposal We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to administer ongoing services or agreements, to resolve disputes and to meet legal, regulatory, taxation, accounting, insurance and record-keeping requirements. When information is no longer required, we take reasonable steps to destroy it securely or de-identify it, subject to lawful retention requirements and ordinary backup cycles. • Access and correction You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details below and describe the information concerned. We may need to verify your identity. We will respond within a reasonable period—generally within 30 days where practicable. We will not charge you for making an access or correction request, although a reasonable charge may apply to providing access if permitted by law and notified in advance. If we refuse a request, we will provide reasons where required and explain available complaint options. • Privacy complaints If you believe we have mishandled your personal information, please contact us and provide enough detail for us to investigate. We aim to acknowledge a privacy complaint within five working days and provide a response within 30 days where practicable. Complex matters may take longer, and we will keep you informed. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at www.oaic.gov.au. Other regulators or dispute-resolution bodies may also be available depending on the matter. • Changes to this policy We may update this Privacy Policy when our practices, service providers, technology or legal obligations change. The current version will be published on the website with its effective date. We encourage you to review it periodically. • Contact us For privacy questions, access or correction requests, marketing preferences or complaints, contact: Signature Realty Pty Ltd ABN: 58 099 280 565 Queensland Real Estate Licence: 2507133 Email: admin@signaturerealty.com.au Telephone: 0421 631 881 Website: https://www.signaturerealty.com.au Location: Gold Coast, Queensland, Australia